Support

Download Saarathi from the App Store or Google Play, open the app, and tap Sign up. You will need an email address and a password.

On the sign-in screen, tap Forgot password? and enter the email tied to your account. We will email you a link to set a new password. If you don’t see the email, check your spam folder.

Open Profile → Settings → Account, tap your email, enter the new address, and confirm it from the verification email we send.

You can delete your account from inside the app (Profile → Settings → Delete account) or by emailing privacy@saarathi.us. See the Account deletion page for what gets deleted, what we keep for a limited time, and how long it takes.

Walk through this list, in order:

1. Confirm that notifications are enabled in your device settings for the Saarathi app. On iOS: Settings → Saarathi → Notifications. On Android: Settings → Apps → Saarathi → Notifications.
2. In the app, open Profile → Settings → Notifications and make sure the categories you care about are turned on.
3. Confirm your device has network connectivity.
4. Force-quit and re-open the app. The app refreshes its push token on launch.

If notifications still don’t arrive, email support@saarathi.us with your device model and OS version.

Open the publisher’s profile and tap the bell icon to mute their notifications, or tap Unsubscribe to stop receiving their content entirely.

Tap the menu on the post, comment, event, or profile, then tap Report and pick a reason. We aim to review reports of objectionable content within 24 hours. For urgent reports — especially anything involving the safety of a child — email abuse@saarathi.us. Our full policy is in the Community Guidelines.

Open their profile, tap the menu icon, and select Block. Blocked users cannot see your profile, contact you, or comment on your content. You can manage your block list in Profile → Settings → Blocked users.

Email abuse@saarathi.us with a link or screenshot of the impersonating account and any documentation that confirms your identity (for example, a business registration). We review impersonation reports as a priority.

Every Saarathi account can publish posts and events. If you want to be discoverable as a publisher (with a public profile, subscribers, and broadcasts), open Profile → Settings → Become a publisher and complete the short application. We approve most applications within a few days.

Your account information and the content you create are stored with Supabase (a hosted database and authentication provider) and AWS S3 (for image files). A full list of providers, and what each receives, is in Section 6 of our Privacy Policy.

No. We do not sell or share personal information in the sense defined by California’s CCPA / CPRA. The full picture of what we collect and how we use it is in the Privacy Policy.

Email privacy@saarathi.us from the address tied to your account with the subject Data export. We will reply within 30 days with a portable archive of your account data.

Saarathi is currently free. If we introduce paid features in the future, we will give you reasonable notice and clear terms before any charge.

Saarathi’s interface is available in English, Hindi, and Kannada. You can change the language in Profile → Settings → Language. The Vachana content itself is primarily in Kannada with translations into other languages where available.

Saarathi runs on iPhone and iPad (iOS 15 and later), on Android phones and tablets (Android 8 and later), and in modern web browsers at saarathi.us/app.